Website Privacy Policy
Privacy Policy
The Fix Wellness and Aesthetics (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and disclose information when you visit www.thefixwellnessandaesthetics.com, contact us, or use our online scheduling services.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number, and other contact information.
- Appointment requests, service interests, and information you voluntarily provide.
- Billing and payment information through our payment-processing providers.
- Technical information such as your IP address, browser type, device information, pages visited, and referring website.
- Health information you submit through designated patient intake or patient-record systems.
Please avoid submitting medical histories, photographs, Social Security numbers, or other sensitive information through ordinary website contact forms, social media, or unsecured email. Contact us for an appropriate way to provide medical information.
How We Use Your Information
We use information to respond to inquiries, schedule and manage appointments, process payments, provide requested services, maintain records, protect our systems, and meet applicable legal obligations.
Where permitted and with consent when required, we may also send updates, offers, or information about our services. You may opt out of promotional communications at any time.
How We Share Information
We may share information with service providers that support our operations, including website hosting, scheduling, patient-record management, payment processing, and communications. Information is shared as appropriate for their services and subject to applicable privacy requirements.
We may also disclose information when required or permitted by law, to protect legal rights or safety, or with your authorization.
Medical information is subject to additional protections under applicable federal and Texas law.
Cookies and Website Technologies
Our website and integrated services may use cookies or similar technologies to support website functions, remember preferences, and understand website use. Third-party services may collect information according to their own privacy policies.
You can manage cookies through your browser settings and any privacy controls provided on our website. Disabling certain cookies may affect website functionality.
Any analytics or advertising technologies used by the practice must be configured and used consistently with applicable privacy requirements. This policy does not authorize disclosure of protected health information to advertising platforms.
Email and Text Messages
If you provide your contact information, we may communicate with you about inquiries, appointments, or services. Promotional text messages require consent where applicable; consent is not a condition of purchase.
For text-message programs that support these commands, reply STOP to opt out or HELP for assistance. You may also contact us directly to change your communication preferences. Message frequency varies, and message and data rates may apply.
Mobile numbers and text-message consent information will not be sold or shared with third parties or affiliates for their own marketing. They may be shared with providers that help deliver our messages.
Ordinary email and text messages may not be secure. Please use the communication method we designate for sensitive medical information.
Medical Records and Patient Privacy
This website policy addresses website information and online communications. It does not replace the practice’s Notice of Privacy Practices, which addresses medical information, patient rights, and the practice’s responsibilities.
Contact us to request information about our medical privacy practices or to exercise applicable rights concerning your medical records.
Information Security and Retention
We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No electronic transmission or storage system can be guaranteed completely secure.
We retain information as needed to provide services, maintain required records, resolve disputes, and comply with applicable law. Requests to delete information may be subject to medical-record retention requirements and other legal obligations.
Your Choices and Requests
You may contact us to update your contact information, opt out of promotional communications, or request access to, correction of, or deletion of personal information where applicable law provides those rights.
We may need to verify your identity before responding. Some requests may be limited by legal requirements, including requirements to retain medical records. If applicable law provides a right to appeal a denied request, you may submit an appeal using the contact information below.
Third-Party Websites and Services
Our website may link to scheduling platforms, payment services, social media, or other third-party websites. Those services have their own privacy practices. Please review their policies before providing information.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through general website features. If you believe a child has provided information through our website, contact us.
This does not prevent lawful collection of information necessary to provide care to a minor with appropriate authorization.
Changes to This Policy
We may update this policy as our practices or legal requirements change. Updates will be posted on this page with a revised effective date. We will provide additional notice or obtain consent when required by law.
Contact Us
The Fix Wellness and Aesthetics
Attention: Elizabeth Long, FNP‑C
Email: info@thefixwellnessandaesthetics.com
Website: www.thefixwellnessandaesthetics.com